JOB DESCRIPTION
At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers' most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.
We are looking for a Financial System Analyst to join our team and provide support for our financial systems, specifically NetSuite and its integration with Coupa. This individual will be responsible for administering and extending the applications with code, while also supporting our international team with production support and enhancement requests. The ideal candidate should be comfortable working in a globally dispersed, remote environment and have experience with NetSuite scripting.
Key Responsibilities:
1. Administer and support NetSuite and its integration with Coupa
2. Develop and extend NetSuite functionality using SuiteScript
3. Collaborate with our international team to provide production support for our financial systems
4. Work on enhancement requests assigned to them from our FinTech queue in Jira
5. Troubleshoot issues and perform root cause analysis
6. Communicate with stakeholders to understand production support requests
7. Participate in testing and quality assurance activities
8. Document processes and procedures related to financial systems
Requirements:
9. Bachelor's degree in Computer Science, Information Systems, Accounting or related field
10. At least 3 years of experience in financial systems administration and support
11. Experience with NetSuite and its integration with Coupa
12. Strong scripting skills with experience in SuiteScript
13. Ability to work in a globally dispersed, remote environment
14. Strong analytical and problem-solving skills
15. Excellent communication and interpersonal skills
16. Self-motivated and proactive with a strong sense of ownership and accountability
Preferred qualifications:
17. NetSuite Certification
18. Coupa Certification
19. Experience with Jira and Agile methodologies
20. Understanding of accounting principles and financial reporting
21. Familiarity with other financial systems and applications