PstrongYour new Company /strong /ppAn innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Export Sales OPS Senior (m/f/d).
/ppbr/ppstrongYour new role /strong /ppYou'll play a key role in supporting commercial success for international order management and logistics operations.
You'll coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners.
As a Senior, you will also provide technical guidance and operational support to your local Export Sales Ops team.
/ppbr/pulliManage and respond to order-related inquiries from customers and sales teams /liliCoordinate with Distribution Centers and freight forwarders for timely shipments /liliResolve complex order and delivery issues in collaboration with internal teams /liliMonitor shipments, backlogs, and update stakeholders on delivery status /liliSupport inventory allocation and backorder prioritization with cross-functional teams /liliGenerate reports to provide insights on open orders and revenue /liliProcess custom, warranty, return, and correction orders as needed /liliMaintain shipment logs and escalate carrier issues when necessary /liliRepresent the company professionally and support continuous improvement initiatives /liliOversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery /liliManage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication /liliMonitor team KPIs, performance SLA's, and identify training needs /liliA strong team player, capable of influencing and engaging effectively at all organizational levels /liliHighly adaptable and flexible, capable of adjusting to changing priorities /li /ulpbr/ppstrongWhat you need to be successful /strong /pulliMinimum 2+ years of experience in a customer service role /liliProven track record driving process improvement initiatives /liliMust be legally eligible to work in EU and able to travel internationally /liliEnglish native or fluency (C2 min), Mandarin, Japanese / Korean highly advantageous /liliKnowledge of cultural practices across Asian countries is an advantage /liliMust be available for flexible hourly shifts across POR/HK time zones (5am - 2pm) /li /ulpbr/ppstrongWhat the company can offer you /strong /pulliHybrid working model; /liliAnnual Bonus; /liliMeal Allowance; /liliHealth Insurance; /liliEnjoy stability and resources provided by a well-established, fast growing multinational company.
/li /ulpbr/ppstrongNext Step /strong /ppWe are waiting for your resume!
/ppbr/ppThank you!
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