SWOT Hospitalityis excited to offer a fantastic opportunity for aGuest Relations Agentat the luxuriousPorto Carras .About the role:Act as the primary point of contact for guests, ensuring their needs and expectations are met with excellence.Handle guest inquiries, concerns, and requests promptly while maintaining a welcoming atmosphere.Assist in creating memorable experiences by providing personalized service and recommendations for hotel amenities and local attractions.Liaise with housekeeping, maintenance, and other departments to ensure a smooth and enjoyable stay for guests.Regularly assess guest satisfaction and respond proactively to feedback, ensuring continuous improvement in service delivery.Participate in training sessions and collaborate with the team to consistently uphold high service standards.Support the team in managing the welcome experience, from check‐in to rooming and guest interactions during their stay.Qualifications:Previous experience in guest relations or front office roles within the hospitality industry is preferred.Strong communication skills in English; proficiency in other languages is a bonus.Exceptional interpersonal skills and a genuine passion for guest service.A proactive and problem‐solving attitude, with the ability to think on your feet.Ability to work in a fast‐paced environment and adapt to changing priorities.Strong attention to detail and organizational skills.Benefits:Dynamic, Friendly and Supportive working environmentOpportunities for career development within the companyWork with the best professionals in tourism industryWhy SWOT:We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.We are laser focused on hospitality strategic and financial advisory with an impeccable track record.We will give you the opportunity to work with the best practitioners from the Greek hospitality market.We offer stability and career prospects on a transparent working environment.We work with the best professionals in the tourism industry.#J-18808-Ljbffr