Company: United Hospitality Management (UHM)
Position Overview
United Hospitality Management (UHM) is seeking a dynamic and experienced E-Commerce Manager to join the Marketing team. This individual will play a key role in driving online sales for Serenity – The Art of Well Being, an award-winning spa brand within UHM's portfolio.
The ideal candidate will possess a strong background in e-commerce management, digital marketing, and sales support, with a passion for the wellness and cosmetic industry.
Key Responsibilities
1. Develop and execute a comprehensive e-commerce strategy for Serenity, aligning with business objectives and brand standards.
2. Manage the website to ensure it is user-friendly, visually appealing, and functional, including overseeing web development, design, and content updates.
3. Curate and organize product listings, optimize the customer experience from browsing to checkout, and address customer inquiries and complaints.
4. Implement digital marketing campaigns (email, social media, PPC, affiliate marketing) to increase traffic and sales.
5. Optimize product pages for SEO, improve conversion rates, and apply upselling and cross-selling techniques.
6. Manage relationships with third-party suppliers and negotiate contracts.
7. Ensure accurate inventory management and product categorization.
8. Monitor KPIs such as traffic, conversion rates, and customer acquisition costs, utilizing data analytics to inform decisions.
9. Stay informed on industry trends, emerging technologies, and competitor strategies, recommending continuous improvements.
Qualifications
* Bachelor's degree in Marketing, Business Administration, or related field; Master’s preferred.
* 3-5 years of experience in e-commerce, preferably within wellness, cosmetics, hospitality, or luxury retail sectors.
* Proven success in driving online sales and revenue growth through digital marketing.
* Proficiency with e-commerce platforms (Shopify, WooCommerce) and CMS (WordPress).
* Strong analytical skills and ability to interpret data.
* Excellent communication and collaboration skills.
* Creative, innovative, and adaptable to a fast-paced environment.
* Advanced skills in Excel and PowerPoint are a plus.
* Fluent in Portuguese and English.
This position is based at Hyatt Regency Lisbon (mandatory).
Join Our Team
If you are results-driven with a passion for wellness, cosmetics, and hospitality, apply for the E-Commerce Manager role at UHM. Submit your resume to ******. We look forward to welcoming you to the UHM family!
About UHM
United Hospitality Management (UHM) is a global leader in luxury hotel management with over 30 years of experience, partnering with brands like IHG, Marriott, and Hyatt, managing assets over $1 billion. We innovate continuously to elevate the hospitality experience across Europe and the Middle East.
About Serenity – The Art of Well Being
Serenity is a luxury spa brand developed by United Investments Portugal, dedicated to promoting health and well-being through memorable experiences, inspired by indigenous healing cultures. Recognized as one of Europe's best spas, with multiple awards, it is located at Pine Cliffs, Sheraton Cascais, Hyatt Regency Lisbon, and Dubai, with expansion plans underway.
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