PPine Cliffs, a Luxury Collection Resort one of the leading and award-winning Luxury and Family Resorts in Europe, is truly an exquisite hidden jewel enjoying a spectacular, prime seafront location on the amazing coastline of the Algarve, in Southern Portugal.
/ppbr/ppPine Cliffs is an all integrated resort, managed by Marriott International through its Luxury Collection brand, with different options of accommodation, investment opportunities and a luxurious lifestyle for the whole family.
/ppbr/ppWe are looking for a proactive trainee for **** in Front Office Department.
/ppbr/ppMain tasks of the function: /pulliProcess all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
/liliSecure valid form of payment (e.g., credit card, cash) prior to issuing room key.
/liliActivate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
/liliSet up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
/liliAsk for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
/liliCommunicate to appropriate staff that there are guests that are waiting for an available room.
/liliCoordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
/liliFile guest paperwork or documentation.
/liliProcess all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
/liliClear departures in computer system to document that rooms are no longer occupied.
/liliAdvise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
/liliOrganize and coordinate check-in/pre-registration procedures for arriving groups.
/li /ulpbr/ppRequired Languages: /pulliPortuguese (mandatory) /liliEnglish fluent /liliAny other language will be a plus /li /ulpbr/ppBenefits: /pulliMonthly scholarship: €****** per month (for curricular or extracurricular internship) /liliShared accommodation: €****** per month (subject to availability) /liliMeals: Provided in the hotel staff canteen (3 meals per day) /liliUniform provided with laundry service /liliLocker /liliOnboarding session (initial training) /liliWelcome kit /liliAccess to Marriott's international training platform.
/liliDiscounts with partners: gym, mechanic, restaurants, among others /liliDiscounts for family and friends at Marriott hotels and UIP Group.
/li /ulpbr/ppWe offer: /pulliMeet Greet with our Leadership Team; /liliInternship Integration plan; /liliTraining plan, participation in e-learning and on class training for the several areas; /liliMonthly meeting with our Managers; /liliTakeCare initiatives; /liliRecognition Award.
/li /ulpbr/ppWant to join us?
Apply now!
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