About the Role
This position focuses on delivering high-quality service management solutions that drive business continuity and operational excellence.
The successful candidate will be responsible for managing tasks, timelines, and dependencies using tools like Jira and Confluence.
Additionally, they will oversee incident management, service requests, and reporting to ensure seamless operations.
Key responsibilities include ensuring business continuity, task management, incident management, reporting, critical outages, and process improvement.
Requirements include solid understanding of service management and business continuity, experience with incident handling and problem resolution, familiarity with monitoring and reporting tools, strong process improvement mindset, and ability to work under pressure and coordinate stakeholders effectively.