Operations Expert
The Operations Analyst serves as a bridge between business operations and client experience. This role requires operational expertise and accountability for performance management, enablement, readiness, and advocacy to save time and effort for clients.
The individual possesses the ability to identify automation opportunities, translate them into actionable digital use cases, and leverage AI to implement solutions that drive efficiency and innovation.
To achieve this, close collaboration with cross-functional teams is essential, including Commerce Operations Global Delivery Centers team. Workflows are improved, points of friction minimized, client expectations managed, problems solved for clients, and voice and data insights used to drive experience and influence simplification and efficiency across specified services.
About You
You enjoy working in a fast-paced, continuously changing environment. A passion for customer experience drives you to deliver operational guidance to clients and create partnerships by building Operational Business Plans that enable clients to address their business needs, improve productivity, and profitability.
Requirements
* 3-5 years of external stakeholder-facing Operations experience
* Good communication, (data) presentation, and relationship-building skills
* English and German proficiency
* Experience in planning (project management) and analysis (analyzing trends and using data for problem identification and articulation)
* Deep operational knowledge (processes, policies, capabilities, approaches)
Benefits
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale.
We believe our power starts with you.