Senior Operations Manager
This role is ideal for a seasoned professional seeking to leverage their expertise in service delivery operations, client relationships, and team management. As a Senior Operations Manager, you will play a pivotal role in ensuring seamless integration of services, monitoring performance, and proactively addressing deviations or risks.
Key Responsibilities:
* Manage day-to-day service delivery operations, ensuring compliance with SLAs and KPIs.
* Build and maintain strong client relationships, acting as a trusted point of contact.
* Identify and implement service improvements to enhance performance and client satisfaction.
* Collaborate with technical leads and project teams to ensure seamless service integration.
* Monitor service performance and proactively address deviations or risks.
Requirements:
* Minimum of 6 years of experience in IT service delivery or service management roles.
* Fluent in Portuguese (spoken and written).
* Proven experience with projects in the local market.
* Solid knowledge of ITIL and continuous improvement practices.
* Background in software development and understanding of project lifecycles.
* Strong communication and stakeholder management skills.
* Experience managing SLAs, KPIs, and client-facing service operations.
* Project management experience (certifications such as PMP or PRINCE2 are a plus).
What You'll Love About Working Here:
* Join a multicultural and inclusive team environment.
* Enjoy a supportive atmosphere promoting work-life balance.
* Hybrid work arrangements.
* Access to valuable training and certifications in cutting-edge technologies.
* Engage in exciting national and international projects.
* Health and life insurance benefits.
* Referral program with bonuses for talent recommendations.
* Great office locations.
About Us:
We're a company that empowers our employees to shape their careers, supports them through collaborative communities, and reimagines what's possible. Join us and help leading organizations unlock technology's value and build a more sustainable, inclusive world.