At Met Life, you will join a dynamic, results-driven team responsible for managing and developing customer contact and commercial operations. You will work in a collaborative environment where close teamwork, continuous improvement and operational excellence are core values.We are evolving towards an increasingly digital,data-driven and efficient operating mode l, focused on contact quality, regulatory Compliance and maximizing commercial value.The OpportunityAt Met Life Portugal, we are looking for aTelemarketing Lead / Supervisorwith strong operational leadership and a results-oriented mindset. This role will be responsible for coordinating, developing and empowering a high-performing telemarketing team, ensuring outstanding levels of performance, quality and compliance.This position plays a key role in optimizing commercial processes, monitoring performance metrics and implementing best practices, actively contributing to digital transformation and continuous improvement of the customer experience.Key ResponsibilitiesCoordinate and supervise the daily activity of the telemarketing team (inbound and/or outbound)Define, monitor and ensure the achievement ofcommercial and operational KPIs(contacts, qualified leads, conversion, sales, call quality)Deliverongoing coaching, call monitoring and structured feedback to support team developmentSupport onboarding and continuous training of new team membersManage schedules, shifts and team productivity levelsEnsure compliance with internal policies, regulatory requirements and data protection rulesHandle escalations and ensure effective resolution of customer requests and complaintsPrepare regular performance reports and analysis for managementCollaborate with Commercial, Marketing and Operations teams to improve campaigns, scripts and processesContribute to process digitization and automation, promoting efficiency and scalabilityWhat You Need to SucceedPrevious experience intelemarketing, call center or inside sales, preferably with team coordination or supervisory responsibilitiesStrong results orientation and proven ability to manage teamsExperience monitoring performance metrics and producing reportsSolid knowledge ofCRM systems and call center platformsProficiency in Microsoft Office tools (Excel, Word, Power Point)Fluency in Portuguese and English (minimum B2 level)Strong communication, leadership and problem-solving skillsAbility to work under pressure and manage multiple prioritiesTeam spirit, autonomy and a proactive mindsetWhat Will Be Considered an AdvantagePrevious experience in the insurance, financial services or other regulated sectorsExperience in performance-driven commercial environments with variable compensationKnowledge of Power BI or other data analysis and visualization toolsInterest in digital transformation, automation and continuous process improvementWhy Join Met Life?Be part of a leading global brand, recognized for its strength, ethics and positive impactExperience an open and collaborative culture, where constructive feedback and continuous development are valuedWork in a safe, healthy and inclusive environment, where people feel supported and engagedBenefit from a competitive pension plan, designed with your future in mindAccess health and dental insurance, supporting your well-being and that of your familyEnjoy a flexible compensation plan, tailored to your individual needsTake advantage of continuous learning opportunities and real career growth pathsBenefit from flexible working hours, supporting work–life balanceJoin a multinational company with an excellent working environment, where collaboration and respect are fundamentalAbout Met LifeRecognizedon Fortune magazine's list of the "World's Most Admired Companies"and Fortune World's 25 Best WorkplacesTM, Met Life, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At Met Life, it's #All Together Possible. Join us!