Your New Adventure Awaits in Sunny Lisbon, PortugalWe're looking for expert Business Travel Consultants fluent inItalian,French,GermanorSpanishto join our fast-growing team in Lisbon — and yes, we'll provide afull relocation packageto help you make the moveThis is your chance to bring yourGDSexpertise to aglobal tech leaderwhile enjoying the incredible quality of life, historic culture, and beautiful coastline that Portugal has to offer. Stop just dreaming about a change and come build your new life with usAtNavan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this missionAs a key member of our fast-growing Travel Experience team, you'll support our users' travel needs directly. You'll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you'll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.NOTE: Candidates must be willing to relocate to Portugal. Please submit all applications in English.What You'll Do
Provide top-tier travel support via chat, calls, and emailsMaintain up-to-date knowledge on suppliers, destinations, and systemsQuickly assess customer needs, urgency, and preferencesAccurately handle hotel, flight, car, and rail bookingsGuide customers in self-service options on the Navan platform and appRespond promptly, meeting SLA expectationsFollow company and customer policies, ensuring global complianceGive feedback to stakeholders on goal progress and key processesParticipate in team meetings on products, suppliers, and industry updatesStay current on travel industry best practicesMaintain attendance, complete assigned training, and meet performance metrics What We're Looking For
Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – RequiredLanguage: Fluency in English PLUS additional fluency in French, German, Spanish, or Italian - RequiredCustomer Service: Background in contact center or customer-facing rolesTech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and SalesforceAvailability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PMSkills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issuesAttitude: Empathetic, professional, and excellent at communicating verbally and in writing Our Relocation Support Package Includes:
A one-way flight to Lisbon to get you startedInitial short-term accommodation to ensure a smooth landingA sign-on bonus to help with your first rent and moving expensesExpert guidance and full support with local paperwork (Tax ID/Social Security registration)Personalized settling-in guides to help you feel at home in your new city