Santa Maria da FeiraSpare Parts ManagerYOUR OPPORTUNITYJoin Sidel as a Spare Parts Manager in Santa Maria da Feira.We're looking for a dynamic leader to head a talented team of 10 professionals. In this role, you'll drive operational excellence, ensure outstanding service for our customers, and maximize profitability for the business. YOUR MISSIONThe Spare Parts Manager is responsible for coordinating and coaching the local team to ensure optimal workload distribution and high performance. This role plays a key part in managing spare parts operations, ensuring timely and accurate order fulfillment while maintaining strong customer satisfaction.As such, the position oversees the follow-up of urgent purchase orders and notifications, escalating issues to the Regional Spare Parts Manager when necessary. The Spare Parts Manager monitors customer orders to guarantee on-time and in-full delivery and actively promotes and assists customers in using self-service ordering (SSO) tools.This role ensures operational excellence in spare parts management, fosters collaboration across teams, and contributes to continuous improvement initiatives to enhance service quality and efficiency. YOUR PROFILE
Bachelor Degree or equivalentGood knowledge in trade, supply, industrial retail, preferably spare parts and logisticsExpertise in Excel and ERP Systems, SAP is a plusKnowledge of order management processesMandatory Language : EnglishOptional Language : French or Italian would be a plusCertificate in Logistics is a plusExcellent communication skills, both written and verbalAble to work independently and under pressureAble to manage priorities and multiple customer requests By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.