Are you an experienced Business Travel Consultant passionate about delivering exceptional service to VIP and executive clients? Do you thrive in complex, high-touch environments where attention to detail and problem-solving really matter? Are you fluent in French and English and looking to join an international company with real impact? Then this Business Travel Consultant – Executive Care role could be your next career move!
Our client is a fast-growing, global company in the corporate travel and expense management space, working with high-value clients across multiple markets. You will join a newly created, specialized team dedicated to providing premium, end-to-end travel support for executive and VIP travelers.
Key languages
* Full professional level of French
* Full professional level of English
Main responsibilities
* Act as the primary travel advisor for executive and VIP clients, ensuring a premium service experience at every stage
* Strong knowledge of GDS such as Amadeus, Galileo or Sabre.
* Coordinate and manage end-to-end corporate travel arrangements, including air, rail, accommodation, and ground transport
* Anticipate and respond effectively to urgent requests, last-minute changes, and travel disruptions
* Handle complex cases and escalations with professionalism, discretion, and efficiency
* Build strong relationships with internal stakeholders across Commercial, Operations, and Account teams
* Ensure all bookings, changes, and communications are accurately documented in internal systems
* Contribute to service quality improvements by sharing feedback, best practices, and operational insights
* Use performance data and customer feedback to continuously enhance the client experience
Core skills/experience
* Solid background in business travel management or a similar customer-facing travel role
* Previous exposure to executive-level or high-touch clients in demanding service environments
* Strong understanding of airline ticketing, fare structures, reissues, refunds, and disruption handling
* Confident decision-maker with the ability to stay calm and effective under pressure
* Highly organised, with strong attention to detail and the ability to manage multiple cases simultaneously
* Proactive mindset with a customer-first approach and strong ownership of tasks
* Experience in premium service, contact center, or corporate travel environments is an advantage
What's on offer
* Full-time contract
* Private health insurance
* 4-week sabbatical after 5 years with the company
Our recruitment process?
* Step 1: Interview with our Recruiter
* Step 2: Interview with Team lead plus GDS assessment
* Step 4: Interview with Operations Manager and Director