Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Export Sales OPS Senior (m/f/d).
Your new role
You'll bring a strong understanding of products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of the team. Receive and process incoming customer orders accurately.
Essential Functions:
- Communicate order and fulfillment issues to field Sales
- Ensure record accuracy by maintaining data integrity during the order entry process
- Manage orders from entry through delivery, resolving billing issues promptly
- Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
- Identify and suggest process improvements and contribute to knowledge base updates
- Support fellow Customer Service team members as needed
- Follow up on internal holds related to customer credits
- Apply proper complaint handling procedures and understand stakeholder roles
- Provide daily phone support and maintain voice communication activity
What you need to be successful
- Minimum 2+ years of experience in a customer service role
- Proven track record driving process improvement initiatives
- Must be legally eligible to work in EU and able to travel internationally
- Fluency in English and French (mandatory)
- Must be available for flexible hourly shifts to support teams across Lisbon and Toronto time zones (10h-19h)
What the company can offer you
- Hybrid working model
- Annual Bonus
- Meal Allowance
- Health Insurance
- Enjoy stability and resources provided by a well-established, fast growing multinational company