About Us
With over 7 years of experience in the Portuguese market, we share our DNA with more than 200 professionals and offer services in three main areas: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore. At ADENTIS, we focus on PEOPLE.
Our Employee Value Proposition
- Great Work-Life balance
- Very flexible organizational routine
- Health benefits for you and your family
- Team Building activities
- Over 300 discounts through various protocols
- Continuous professional development sponsored by our Training and Certification Department
- Regular feedback through personalized performance plans
- Clear career progression with performance reviews
Responsibilities
- Application support for IT services, including Time Management applications and other Digital People Solutions platforms
- Incident Management and Provider Controlling
- Resolving incidents, queries, and service requests within supported applications
- Providing a seamless customer experience as a single point of contact
- Documenting support activities, creating use cases, and suggesting improvements
- Sharing knowledge within the team regarding supported applications and activities
Requirements
- Fluent in English and German (spoken, written, and read)
- Experience in Help Desk/Application Support with Incident Management Tools
- Technical analysis experience related to IT applications
- Experience with provider-based services (SaaS) is a plus
- Knowledge of ServiceNow is a plus
- Good interpersonal skills and ability to foster positive relationships with partners
- ITIL certification is a plus
- Proficiency in Microsoft Office
- European Union Citizenship or Portuguese Work Visa/Residency
- Availability to work from the office once a week
If you want to join a truly People First organization, send your CV to ******.
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