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We’re looking for the special, unique and amazing YOU!
@ KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork.
At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!
We are looking for an Amazing: Business Analyst Salesforce
Seniority: Senior (5+ years)
Type of position: Hybrid model in Lisbon. Candidates need to be already living in Portugal!
The amazing you will have:
* Proven experience as a Business Analyst working with Salesforce, ideally Service Cloud Hands-on experience with Live Chat,
* Chatbot integrations, or conversational platforms (e.g., Salesforce Live Agent, Einstein Bots, Intercom, Drift, etc.) MANDATORY.
* Strong understanding of CRM workflows, case management, and customer support processes.
* Excellent communication and stakeholder management skills.
* Experience writing clear user stories, acceptance criteria, and process documentation.
* Familiarity with Agile methodologies (Scrum/Kanban).
* Fluent in Portuguese and English.
* Nice to Have: Salesforce certifications (e.g., Administrator, Business Analyst, Service Cloud Consultant).
* Experience with third-party chatbot platforms or NLP tools.
* Exposure to customer experience (CX) or customer journey mapping.
* Background in customer service operations or digital transformation.
Why should you become part of our family?
* You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term.
* Interesting Challenges Ahead: you can work for several clients from different sectors of activity.
* Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster.
* International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work.
* Type of projects (depending on the project you might find one of these types of projects):
o In hybrid Systems: It is important to balance work with socialization, that’s why a hybrid system works for us and for you.
o Full Remote projects: If you want to work while you enjoy the comfort of your home.
o Full Onsite projects: if you prefer the company of your colleagues!
* Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote.
Who are we?
Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.
At KCS IT we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the role are welcome!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* IT Services and IT Consulting
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