Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Agent in our Online Music & Podcast Department, based in vibrant Lisbon. In this engaging role, you will assist customers with their inquiries regarding our music and podcast platforms, providing top-notch support to enhance their user experience. Your fluent Dutch communication skills will enable you to connect with our diverse user base effectively. If you have a passion for music, podcasts, and delivering outstanding customer service, we encourage you to apply for this unique opportunity in an exciting location
Responsibilities
- Respond to customer inquiries in Dutch via phone, email, and chat regarding our online music and podcast services.
- Assist users with account setup, navigation, and troubleshooting features of our platforms.
- Provide clear information about new releases, features, promotions, and subscription options.
- Document customer interactions accurately for quality assurance and service enhancement.
- Collaborate with internal teams to escalate and resolve more complex customer issues.
- Stay updated on industry trends in music and podcasts to relay relevant information to customers.
- Encourage user engagement by promoting app functionalities and curated content.
Requirements
- Fluency in Dutch and English, both written and spoken, is essential.
- Prior experience in customer support, preferably within the music or entertainment industry, is an asset.
- Excellent communication skills with a strong customer-centric approach.
- Ability to multitask and manage inquiries in a fast-paced environment.
- Proficiency with customer service tools and familiarity with music streaming platforms is a plus.
- A genuine passion for music and podcasts that enhances customer interactions.
- Willingness to work flexible hours, including evenings and weekends, as required.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...