Job Description
We are seeking a Sales Support Specialist to join our dynamic team. As a key member of our sales operations team, you will play a vital role in delivering exceptional customer service and support.
Responsibilities:
* Provide first point of contact for customer requests and escalate autonomously
* Attend customer meetings/calls to discuss topics, review service levels, and build relationships
* Prepare commercial offers with support from Business Unit and Account Manager
* Support Account Manager with RFQ data verification, sales forecast updates, and VPA tracking
* Process sample requests and support data entry into CRM Dynamics
* Conduct simple analysis, update reports, and create credit/debit notes in ERP system
* Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, and adjust backlog for new pricing
* Send documents to customers on PCN/PD and track open action items
* Perform basic lead enrichment activities, including verifying contact information and opportunities in Sales, Marketing, and Distribution (SMD)
Requirements:
* A University/College degree
* At least 2 years of experience in a customer support role, ideally in sales support
* A service-oriented attitude, good interpersonal and communication skills
* The ability to plan work based on general guidelines and make good decisions within standardized processes
* Fluency in English and German (mandatory)
Benefits:
* Career development opportunities
* International assignments
* Flexible working conditions and hybrid work model
* On-site gym discounts, sabbatical, birthday leave, medical coverage, and private insurance
* Work from abroad (EU), on-site canteen, service anniversary bonus, sick leave wages, and annual performance bonus
About Us
We are a leading company that values innovation, teamwork, and employee growth. We offer a wide range of benefits and opportunities for career advancement.