571835
Matosinhos, PT
Global Logistics Operations Operator
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?
PRISM is integrated in CEVA Logistics (CMA CGM Group) that provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global forwarder.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
That is why PRISM & CEVA Logistics (CMA CGM Group) offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join PRISM as part of CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?
YOUR ROLE
Mission: He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to our major accounts managed by a 4PL HUB.
Activities
Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer
• Pre-invoice based on rates grid from 4PL to 3PL
Manage pre-invoicing issues
• Provide monthly Reporting
Receive and archive, manually, actualized 3PL invoices
Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
Audit invoices versus : planned cost, Service Level Agreement, Actual execution
Manage dispute for invoices with deviations
Validate unexpected costs such as waiting hours
Log reason for additional costs
Deliver Customer Satisfaction
Manage and supports cost visibility to ensure the best possible service level
Meets deadlines and ensures completion of customer service tasks within the expected time frames
Ensure a consistent and pro-active communication flow with the customer
Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
Prioritizes, resolves and/or escalates issues to secure the customer's interest
Represent Prism internally and externally
Use the tools and communication to react to customer requests
Act as Single point of contact for the customer
Identify and record savings (benefits tracking) delivered to the customers.
Provide his/her expertise in invoice audit management
Use of the technologies to be more efficient and work with the CBS
Contribute to improve Partners and Vendor performance
Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
Monitor the good deployment and efficiency of new operational practices with the 3PLs
Contribute to formalize the SOP
Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
Produce dashboard and KPIs regarding billing audit performance
Maintain communication matrix
SKILLS AND QUALIFICATIONS
For this position, the successful candidate demonstrates a proficiency in customer service management, communication and transport operation management.
Good communication skills (English is a must, another language a +)
Service minded personality
Hands-on approach and curiosity, can-do and positive attitude
Problem solving ability
At ease with Web application and MS Office pack (MS Outlook).
Ability to work under pressure
Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
•
Good knowledge of Air and/or Sea transportation is a strong asset
EXPERIENCE
Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations). Minimum of 3 years of customer service experience.
ORGANIZATION / RELATIONSHIPS
Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
Customer: customer care, operational buyer, transport manager.
3PLs: both internal and competitors.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.