At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.We are looking for a motivated and organized(Junior) Traffic Control Dispatcher (m/f/d),speaking French, Portuguese, English and Spanish, who will take an active part in the success of FlixBus and will have a direct influence on the functioning of the operations.The role is based in Lisbon (hybrid model) and includes unlimited contract, a fixed annual gross salary plus a meal allowance of €10.20 per working day, additional pay for night, weekend, and public‐holiday shifts, a 50% subsidy for the Lisboa Viva public transport pass, and access to further benefits.About the RoleEnsure quality control of daily operations across France, Spain, and PortugalHandle incoming calls and emails from drivers and coach partners in a multilingual environment (FR, EN, ES, PT)Support additional saturated markets when the required language (e.g., English) is masteredManage delays, accidents, and incidents in line with internal operational guidelinesMonitor delays using internal alert systems and inform passengers promptly via notificationsRebook or reassign passengers to alternative services in cases of delays, cancellations, or incidentsDocument all incidents thoroughly, take appropriate measures, contribute to process improvements, and collaborate closely with the team leaderAbout You1+ years of experience in a customer service or customer support–related roleFluent multilingual proficiency inEnglish, Portuguese, French, and SpanishExperience in transport management, operations, or handling exceptional and emergency situations is a strong plusStrong communication skills and high comfort working collaboratively in team environmentsFlexibility to work in rotating shifts (including weekends) within a 24/7 operational environmentSolid command of the Microsoft Office suiteWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!What We OfferWork from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.If you're ready to grow and lead your journey, Flix is the place for you!Apply now Upload File No file chosenDo you have the legal right to work in the country for which you are applying?Yes NoAre you based in Lisbon, or nearby? (as we go 2-3 times per week in office) Are you willing to work in 24/7 rotational shifts and weekends ?Yes NoWhat is your level of Portuguese? What is your level of English? What is your level of French? What is your level of Spanish? Dear potential Flixie,At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions onvoluntary basis. Your responses will be processed asanonymized data and not linked to your profile,and thus assessed for statistical purposes and internal research.If you prefer not to provide this information, simply click on "I do not wish to answer." Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers willremain anonymous and unidentifiable to you individually. The decision on your application will beindependentlyfrom your participation and the information you provide.By submitting this application, I confirm that I have read and accept the Privacy Policy .#J-18808-Ljbffr