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Customer Support Specialist (Portuguese Speaking)
Client: Neo Group
Location: Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 54228c2ac9ed
Job Views: 6
Posted: 24.08.2025
Expiry Date: 08.10.2025
Job Description:
At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career filled with exciting challenges and opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will provide exceptional service and support to our Portuguese-speaking customers.
Responsibilities:
* Respond to customer inquiries and provide prompt and accurate assistance in Portuguese via calls, chats, and emails.
* Handle customer complaints and resolve issues effectively.
* Ensure customer satisfaction through professional and courteous communication.
* Maintain detailed and accurate records of customer interactions and transactions.
* Identify opportunities for process improvements and provide feedback to management.
Requirements:
* Fluent in Portuguese and English.
* Previous experience in customer support or a similar role.
* Excellent communication skills, both written and verbal.
* Patient, empathetic, and customer-focused mindset.
* Strong problem-solving and conflict resolution skills.
* Experience with crypto is a big plus.
* Ability to multitask and work efficiently in a fast-paced environment.
* Ability to work in shifts – Morning, Afternoon, Night; 5 days a week including weekends.
Additional Benefits:
* Join us on an exciting journey to shape and revolutionize a new market brand.
* Celebrate your birthday month with a fully paid day off, €100 gift, and team wishes.
* Receive 100% of your salary for 14 days of sick leave per year.
* Enhance your language skills with free online English courses.
* Join our free Book Club sessions in Russian and English.
* Participate in lively virtual team-building activities—because work should be fun!
* Annual Leave: 20 working days per year.
Ready to redefine the future of iGaming with us? Apply today and be part of something spectacular!
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