Hospitality service delivery lead

Job Description

The Client Service Manager role focuses on identifying and coordinating new service requirements, taking ownership of opened property issues post installations.


This crucial role drives improvements in client service in a rapidly growing hospitality business with real autonomy. Maintaining excellent working relationships with clients is essential to fulfill and exceed operational service expectations.


Clients are multinational chain hotels, global brands or franchise group hotels worldwide.

* Ownership of key clients from a service level perspective.



Duties:


* Coordinating request fulfillment (new or existing) and engaging with Operations to drive implementation at customer sites.



1. Direct involvement in Feature and Development requests delivery including initiation.
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