At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The Quality Engineer will act as first point of contact to the customer for complaints thus informing the customer of the relevant information in a timely manner. He/she will be increasing the quality awareness of the employees by auditing and improving the quality operation with the objective of delivering quality products to our customers and contributing to an ECE experience.
Responsibilities:
Quality:
1. Processing and following internal and external customer complaints within the predefined timings by using FRB and 8D methodology: assign to the correct MQE sp (D1), describing the problem (D2) and assuring the containment (D3).
2. Processing and following customer support response complaints and non-manufacturing justified customer complaints.
3. Acting as the contact person for the customer and answering their questions to that regard Responsible for timely updating customer portals.
4. Responsible for the quality alerts and severe cases (input out of customer complaints and containment).
5. If necessary performs risk analysis on demand by customers (as part of customer specific requirements) together with MQE and MQS.
New processes:
6. Responsible for the DRBFM (Design Review Based on Failure Mode).
Audits:
7. Performing reverse audits, VDA 6.3 & VDA 6.5 audits, quality focus checks and LPA.
8. Supports customer audits on demand by /M)QE supervisor.
9. Assigned as owner of different audit actions specific for his/hers processes and products.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.