Remote – Candidates must be based in Portugal (EU) Full-Time | 40 hours/week Permanent Contract Bring Your Own Device – You must provide your own PC/laptop Join Newstel and become part of a growing international team where customer care truly comes first.
This role strengthens our cross-language coverage and requires flexibility, strong communication skills, and enthusiasm for mobile games and tech topics.
Please note: This is a remote role, but candidates must be based in Portugal (EU) and have the appropriate permissions to work from this location.
Tasks What You'll Do ? Provide written customer support in English ? Support German brands when required ? Handle inquiries with professionalism, clarity, and empathy ? Ensure SLA adherence and maintain high-quality communication standards ? Work independently while collaborating closely with the wider team What You Bring Languages: Fluent German Fluent English Skills & Attributes: ? Very strong written communication skills ? Enthusiasm for mobile games and tech-related topics ? Hands-on, independent, and proactive mindset ? Comfortable working in a KPI-driven environment ? Flexible and reliable regarding working hours, including weekends Requirements Working Hours & Schedule ? Start date: Between March ***** ? 40 hours per week (Full-Time, 1 FTE) ? Shift start between 08:*****:00 CET ? Shift end between 17:*****:00 CET, depending on business needs and SLA performance ? Weekend flexibility required: Openness to working both Saturday and Sunday, with alternative days off during the week (e.g., Wednesday/Thursday or Thursday/Friday) If sufficient weekend coverage is achieved, the schedule may later be adjusted to include only Saturday or Sunday shifts, depending on ticket demand.
Flexibility in scheduling is a key requirement for this role.
Experience & Tools ? Previous experience in customer service or a consumer-facing role ? Experience working toward performance targets ? Experience with Zendesk or similar ticketing systems is strongly preferred ? Comfortable using Google or Microsoft productivity tools Benefits Why Join Newstel?
At Newstel, we combine ownership with collaboration.
We value flexibility, quality, and a strong customer-first mindset.
You'll join a supportive, international team where adaptability and performance go hand in hand.
Ready to Apply?
If you're fluent in German and English, passionate about mobile games and tech, and open to a flexible work schedule, we'd love to hear from you.
Apply now and become part of a team that puts customer experience at the center of everything we do.
Job Type: Full-time Pay: *****€ - *****€ per hour