ServiceNow Business Analyst - FREELANCE
Location - Portugal
Rate - €250/€300 per day
Hybrid - 3 days remote/2 days on site (Porto/Lisbon)
Language - Portuguese and English fluently
For our client we are seeking an experiencedSenior ServiceNow Business Analystto support application maintenance and ongoing projects for a long-term engagement.
This role plays a critical part in bridging the gap between business stakeholders and the ServiceNow development team, ensuring solutions are aligned with business needs, ITIL best practices, and platform capabilities.
Key Responsibilities:
Work closely with business stakeholders togather, analyse, and document ServiceNow requirements
Supportapplication maintenance, including: Operational support, Corrective maintenance, Evolutionary enhancements, Project-based initiatives
Analyse existing processes and workflows, identifyinggaps, inefficiencies, and improvement opportunities
Recommend and help implementbest practicesfor: Incident Management, Problem Management, Change Management, Asset Management
Ensure all solutions arealigned with ITIL principlesand organisational policies
Act as the primaryliaison between business users and the ServiceNow development team
Required Skills & Experience:
5+ years' experienceas a Business Analyst working hands-on withServiceNow
Strong, end-to-end knowledge of theServiceNow platform
Proven experience withITSM and CSM
Solid understanding ofITILprocesses and frameworks
Excellent stakeholder management and communication skills
Are you or anyone you know ready for a new project?
Then get in touch with me on here or via email -