Job Description
We are seeking a highly motivated and self-starter individual to join our team as a Data Network Specialist. The ideal candidate will be responsible for managing and maintaining end-client networks, ensuring client satisfaction and resolving incidents in a timely manner.
This is a key contributor role in the success of managing our client's networks and security. The successful candidate will have the ability to quickly resolve incidents, constantly monitor alerts, and work closely with IT System, Security, and Engineering teams.
The primary objective of this position is to provide exceptional support to our clients by troubleshooting issues, maintaining network performance, and monitoring security management.
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Required Skills and Qualifications
To perform this job successfully, you will need:
* First-line support experience of IT infrastructure, security, and systems
* Excellent communication skills to receive and respond to service requests via telephone and email
* Ability to prioritize and escalate incidents using well-defined processes
* Familiarity with network concepts such as IP addresses, routers, switches, firewall, LAN, and WAN
* Experience with network/server monitoring tools, configuration management tools (SNMP), and basic IP tools (ping and traceroute)
* Competence in Microsoft Server operation and Linux operation
* Knowledge of Windows-based products
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Benefits
We offer a competitive compensation package, benefits, company perks, career development opportunities, and a chance to work in a dynamic environment.
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Others
This is an exciting opportunity for individuals who enjoy working in a fast-paced environment, are willing to learn, and can adapt to changing situations.