The Guest Services Manager role is a pivotal position within the shipboard management team.
This key member possesses a dynamic outgoing demeanor with a passion for delivering an exceptional guest vacation experience, embodying the principles of friendly, passionate, and committed service.
The ideal candidate will lead by example, focusing on operational goals that prioritize training, leadership development, and recognizing overall team performance.
* Key Responsibilities:
* Establish a positive working environment, fostering a culture of excellence and collaboration.
* Deliver outstanding service to guests, exceeding their expectations through proactive and efficient interactions.
* Manage and direct a diverse guest services operation, promoting a dynamic and engaging work environment.
* Navigate complex situations effectively, utilizing diplomacy and tact to resolve issues.
* Administer coaching and counseling processes to improve performance, ensuring consistent application of company policies and procedures.
* Collaborate with the team to achieve established timeframes, promoting a culture of accountability and results-oriented thinking.
* Embody flexibility and adaptability in response to changing circumstances, demonstrating a commitment to continuous learning and growth.
* Possess working knowledge of software packages, including Microsoft Office, and demonstrate proficiency in operating office equipment.
* A minimum of two years' front-of-house managerial/operational experience in a hotel, cruise line, or hospitality-related field is preferred.