Unlock Your Potential in a Game-Changing Career
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We're a global technology leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
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If you're looking to grow and be inspired, as a Customer Service Representative, you will ensure that performance goals are met across all operations. You'll fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
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Career Growth and Personal Development
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We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At our organization, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
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Your Responsibilities
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* Respond to customer requests via multiple channels, updating CRM systems with relevant information.
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* Build strong customer relationships by handling inquiries with speed and professionalism.
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* Promote customer retention and loyalty by supporting successful inquiry outcomes.
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* Maintain professional, empathetic relationships with all customers.
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* Collaborate effectively with team members and management.
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* Provide feedback on emerging issues and identify improvement areas proactively
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Your Qualifications
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We're a great match if you:
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* Have a high level of Czech (written and oral) and a good level of English (B2)
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* Have 1 year of experience in technical roles or automotive customer service
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* Are passionate about automotive topics and skilled in digital tech
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* Are able of understanding the policies, procedures, and warranties and you are familiar with market geography
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* Are empowered to make independent decisions with strong documentation skills
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* Are skilled in resolving issues, and providing solution
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What We Offer
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In this role, we offer benefits that help you support your unique lifestyle:
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* Full-time with indefinite contracts (negotiable depending on your experience and our needs)
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* Competitive salary and performance bonus
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* Work from home
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* Bring-a-friend (referral) bonus opportunities
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* Full paid training on the company and the project you'll be working on
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* Career development programs
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About Us
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We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.
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Location:
Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro
Language Requirements:
Czech (Required)
Time Type: