Overview
Workster is partnering with a leading platform delivering integrated network and digital solutions for the hospitality industry. Specializing in high-speed internet, entertainment systems, and converged network services, the company helps hotels elevate guest experiences through reliable and seamless connectivity. We are looking for a highly skilled network professional who thrives on solving complex connectivity issues. You’ll be the go-to expert for enterprise switches, routers, and wireless networks, providing advanced support to hotel IT teams and ensuring seamless network performance.
Your Role
As a Tier 2 Technical Support Specialist, you’ll act as the escalation point for network-related issues in a high-demand technical environment. Your focus will be on advanced troubleshooting of enterprise network infrastructure, ensuring fast, reliable solutions or escalation when needed.
Key Responsibilities
* Serve as the Tier 2 escalation point for network-related issues across installed-base systems.
* Provide remote troubleshooting and operational assessments for switches, routers, VLANs, firewalls, VPNs, and wireless networks (Layer 2/3).
* Analyze network performance data to identify root causes and implement corrective measures.
* Maintain and test enterprise-grade network equipment, ensuring high-performance configurations and reliability.
* Guide hotel IT teams step-by-step to resolve connectivity issues via phone, email, and ticketing systems.
Your Qualifications
* Hands-on experience with Cisco, Aruba, Ruckus, or similar enterprise switches/routers.
* Solid technical knowledge of TCP/IP, VLANs, routing protocols (OSPF/BGP), DHCP, DNS, VPNs, firewalls, and wireless protocols (802.11x).
* Experience with LAN, MAN, and enterprise wireless network deployments.
* English proficiency (C1+); additional European languages (DE, FR, IT, ES, PT) a plus.
* Network certifications (CCNA, CCNP, Aruba/Ruckus) are highly desirable.
* Strong problem-solving skills and ability to clearly guide non-technical staff.
* B.S. in IT, Computer Science, or Engineering is a plus.
The Offer
* Competitive salary and benefits
* Central Lisbon office location
* Dynamic, multicultural team with career growth opportunities
* Meal allowance + Private Health Insurance
* Flexible shifts: Mainly 07:00–16:00 or 13:00–22:00 (rare nights)
* Ongoing training and professional development in advanced networking
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Media
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