About this role
This position will be responsible for supervising a team and prioritizing business flows. As a key contact person, you will ensure a high level of service by supporting your team with expertise.
Responsibilities:
* Supervise the Client Data teams based in Portugal in charge of Periodical Reviews.
* Organize and prioritize business flows and ensure an optimal distribution of files in the Client Data Support Officer team.
* Be a reference expert on periodic reviews: You support your team by bringing your expertise to ensure a flawless customer experience.
* Ensure data quality: you ensure that customer data in the reference databases remains consistent, accurate, and homogeneous in the long term.
* Represent the team: You are the key contact person on Client Data Periodical review within the area under your responsibility.
* Train and support your employees: You ensure the development of the skills of the Client Data team and the updating of the procedures of your activities.
Requirements:
* At least 3 years of experience in KYC/AML, ideally in Private Banking.
* A first successful experience in team management or operational management.
* Comfortable working across departments and collaborating effectively with Front Office, Compliance, etc…
* Customer oriented and strong organisational capacity to achieve goals.
* Able to anticipate, take initiatives, and be proactive in optimising processes and tools.
* Pragmatic and able to find solutions to problems.
* Excellent team spirit and recognised relational qualities.
* A proactive and structured approach to ensure a high level of service.
* An ability to support change and engage employees in a dynamic of continuous improvement.
* Fluent in French and English and a good command of one of the following languages: Spanish and/or Italian.
What we offer:
* 25 days of annual leave for a healthy work-life balance.
* Generous healthcare contribution and attractive pension plan.
* 14-month salary structure (12 months + vacation + Christmas allowance).
* Meal card (Pluxee – €11.60/day).
* Annual performance bonus.
* Hybrid work model – up to 2 days/week from home.
* Permanent contract in a stable and professional environment.
* Ongoing training and career development within Azqore and the Crédit Agricole Group.