**Who we are**Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle:
to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
**What the role is**The Operation Manager is responsible to check all the operations under their management to offer the best experience and quality for the nomads**What you will be doing**:
**Front Office Responsabilities;
**- Responsible for communicating the different Tours & Travel products and services during the check in process- Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)- Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)- Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
- Responsible with supporting guests in case of any question/concern needed regarding an T&T product- Review receptionists' reports- Obtain clean and organized reception- Accounting reports as required- Ensure to complete the logbook- Check all the Complete Registration Cards to make sure to have all the Id ´s and personal information of our arrival guests- Perform adjustments and corrections and rectify all PMS problems that occur during night shift- Verify that all registered guests have the payment applied correctly in the PMS- Prepare of End of day procedure- Make sure that all the arrivals for the following day are already assigned- Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day- Check all accounts of guests who check out the next day- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift- Ensure standards of customer service- Ensure the good conditions of reception equipment- Must be able to perform the full night audit if needed- Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety**Housekeeping responsibilities**- Quality control of housekeeping, in particular to ensure rooms meet standards before check-in- Overseeing housekeeping in common area**Tours & Travel Responsibilities**- Responsible for ensuring all reception staff is trained on all Tours & Travel products- Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms- Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions.
- Responsible for the effective selling of Tours & Travel products on all reception staff during check-in**Responsible of the communication between all departments in the hostel**- Central point of communication between all operational departments in the hostels- Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.- As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.
**Stand in of the location manager in case of absent**- Standing in for General Manager when absent- Responsible for day-to-day issues in all departments**What you need for the role**- Previous experience in hospitality 2-3 years.
- Experience producing or coordinating events- Excellent communication skills- Creative- Cultural sensitivity skills- English language skills- Ability to work under pressure