Medical Information and Adverse Event Specialist
Role Overview:
* We are seeking a Medical Information and Adverse Event Specialist to provide critical support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs.
* This role will involve receiving, triaging, reviewing, and processing lifecycle safety operational data, performing data entry for tracking and lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
Main Responsibilities:
1. Offer phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs.
2. Receive, triage, review, and process lifecycle safety operational data.
3. Perform data entry for tracking and lifecycle safety databases, code relevant medical terminology, write descriptive narratives, generate queries pertinent to the case, perform quality control, assist with reconciliation, drive case closure, coordinate translations.
4. Develop a positive, collaborative team environment with lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
5. Liaise with project managers by proactively identifying issues and proposing solutions.
6. Participate in training across lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives.
Requirements:
* Bachelor's degree in pharmacy or a related field.
* Fluency in English (min. C1 level) and native-level proficiency in French language.