We're hiring German-speaking Customer Service & Sales Agents to support a prestigious cruise line.
Position Overview:
* Role: Customer Service & Sales Agent (German-speaking)
* Location: Remote in Portugal (Coimbra and north only)
* Schedule:
o Monday to Friday: 08:00 - 18:00
o Saturday & Sunday: 08:00 - 17:00
o Occasionally: availability until 19:00 may be required
o 2 rotational days off per week
Key Responsibilities:
* Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise.
* Handle sales inquiries with confidence and professionalism.
* Guide clients through available packages, promotions, and upgrades.
* Resolve queries and ensure customer satisfaction throughout the booking process.
* Upsell services when appropriate to enhance the overall customer experience.
* Maintain accurate records of customer interactions and transactions.
Required Profile:
* Fluent in German (C1+) and proficient in English (B2+).
* Experience in sales is mandatory – ideally in a customer-focused environment.
* Excellent communication and persuasion skills.
* Ability to work independently and manage a structured remote schedule.
* Resides in Coimbra or further north in Portugal (strict requirement).
What We Offer:
* Opportunity to work from the comfort of your home (regional restrictions apply).
* Career development and growth in a well-established global client environment.
* Full training provided.