Decskill was founded in **** as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.
DECSKILL operates in 3 main areas:
DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
DECSKILL CONNECT through which we provide our clients with consulting services, as well as the implementation and management of information technology infrastructures.
Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technological solutions that allow us to operate and transform the business of our customers.
We are looking for a Service Delivery Management (Network) a Hybrid project in Lisbon.
Key Responsibilities
Manage
QoS and Service Ownership
for Network products
Ensure
availability, performance, and operational readiness
Ensure proper execution of
Incident, Problem & Change Management (IPC)
processes
Lead
continuous improvement plans
and Service Improvement initiatives
Develop and transform
new and existing Network services
Produce
service reporting
and ensure compliance with
global standards
Manage
vendors and external partners
Collaborate with
international teams and strategic stakeholders
Provide support for
critical incident escalations
Ensure
global service governance
for services in scope.
?? SKILLS
Fluent in
English
(mandatory)
Solid experience in
Service Management within Network environments
(ITIL is a plus)
Experience in
incident, problem, and change management
Strong ability to
manage priorities and stakeholders
Experience with
Service Improvement Plans and QoS initiatives
Experience in
vendor and budget management
Excellent
analytical and problem-solving skills
If you're interested in this job please send your CV in English to ****** with reference ZG/ServiceNetwork
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.