At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.What You'll Do In the Commercial Scope:Monitor the Agent's business and their salespeople, and approve deals and exceptions;Follow up on results with each Agent to ensure the achievement and constant improvement of results;Implement Sales Plans (annual and quarterly) and campaigns launched by Vodafone;Collect and share information about competitors and customer needsIn the Customer Management Scope:Ensure a prompt response to all complaints related to Agents and trigger actions to guarantee high customer satisfaction;Ensure an appropriate response – in time and content – to all customer requests – complaints, proposals, clarifications, and supplies;Ensure compliance with commitments made to the customer regarding commercial conditions and account managementIn the Agent Support Scope:Provide adequate support to each of the Agents in your portfolio, particularly in responding to requests and visiting the Agent's premises (for both result evaluation and business monitoring and development);Ensure that Agents have the appropriate information/training on the entire Vodafone offer, providing on-the-job training to the Agent's staff whenever necessary;Monitor the Agent's management model, contributing to its improvement through the implementation of best practices;Mobilize the Agent's sales forces towards Vodafone's objectives and offerings;Communicate, implement, and control Vodafone's campaigns and programs according to previously defined plans;Contribute to the recruitment and performance evaluation processes of the Agent's salespeople;Convey cooperation requests from Agents to your managementWho You AreBachelor's degree;3 years of experience in sales;Management and training of sales representatives;Knowledge of Vodafone's commercial offer;User-level IT skills, Telecommunications, Information Technologies;Basic knowledge of retail;Knowledge of existing Telecommunications Equipment/Services in the Market;Market knowledge;Basic knowledge of business management and accountingNot a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's In It For YouHybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and rolesWho We Are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.Together we can.#J-18808-Ljbffr