1 week ago Be among the first 25 applicants
We’re looking for the special, unique and amazing YOU!
@ KCS IT, we seek individuals who stand out, always strive to improve, and share our values: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork.
At KCS, we value diversity and create a safe environment where opportunities are equal for everyone. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with relevant skills are welcome!
We are looking for an Amazing: Business Analyst Salesforce
Seniority: Senior (5+ years)
Type of position: Hybrid model in Coimbra. Candidates must already reside in Portugal.
The ideal candidate will have:
* Proven experience as a Business Analyst working with Salesforce, ideally Service Cloud
* Hands-on experience with Live Chat, Chatbot integrations, or conversational platforms (e.g., Salesforce Live Agent, Einstein Bots, Intercom, Drift, etc.) - MANDATORY
* Strong understanding of CRM workflows, case management, and customer support processes
* Excellent communication and stakeholder management skills
* Experience writing user stories, acceptance criteria, and process documentation
* Familiarity with Agile methodologies (Scrum/Kanban)
* Fluency in Portuguese and English
* Nice to Have: Salesforce certifications (e.g., Administrator, Business Analyst, Service Cloud Consultant)
* Experience with third-party chatbot platforms or NLP tools
* Exposure to customer experience (CX) or customer journey mapping
* Background in customer service operations or digital transformation
Why join us?
* Personalized career development tailored to your needs and goals
* Engaging challenges working with multiple clients across sectors
* Free training and certification programs in languages, tech, behavior, and business
* International project experience in Benelux, offering a balance of work and lifestyle
* Variety of project types: hybrid systems, full remote, or full onsite, depending on your preference
* Well-being initiatives including free nutrition, psychologist, general medicine appointments, yoga, and personal training (all remote)
Who are we?
Founded in 2008 and based in Lisbon, KCS IT is a consulting firm specializing in Information Technology and Services, focusing on creating value through Consulting, Outsourcing, Innovation, and Training. We have recently opened hubs in Porto, Leiria, and the Azores to develop technology for both the national and international markets. Since 2018, we have been recognized as one of the top 10 companies in the “Index of Excellence,” which rewards organizations investing in employee development and satisfaction.
We promote equality and diversity, creating a safe environment with equal opportunities for all employees. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any other factor except merit. All qualified applicants are encouraged to apply.
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