We are shaping the future of connectivity and technology. If you want to grow your career while finding the perfect balance between work and life, we offer opportunities to help you belong and make a real impact.
You will join the team that is dedicated to evolving operations to meet the demands of running the Services networks and applications. You will be part of the Corporate Services team, focused on developing solutions that drive the success of Intelligent Network Services and Platforms. You will be innovative and be part of cross-functional activities with partners in planning, performance, testing, and deploying. Responsible for incident and problem management and develop software solutions with an emphasis on continuous operational improvement and efficiency.
Key Responsibilities
* Provide service monitoring to ensure service is performing as expected and develop KPIs to measure and monitor service performance and control;
* Manage Incident and Problem: Perform root-cause analysis in production environments. Manage incident and problems with all stakeholders and provide temporary or long-term solutions;
* Change and configuration: Plan, test and deploy major and minor changes of live network according to agreed SLA to deliver business requirements and needs;
* Work as part of cross-functional and multi-market teams to improve and support the development of high quality and resilient services;
* Improve operational processes and achieve efficiency through automation;
* Work as part of a project team embracing difference methodologies and show resilience to adapt and lead the effort to achieve targets or transform the way we do operations.
Requirements
* Science degree in computer science or equivalent;
* Good understanding of unified communications and high availability services;
* Strong analytical and troubleshooting skills in multi-vendor and multi-market environments;
* Proficiency in managing and resolving major incidents, including coordinating with multiple teams and stakeholders;
* Experience in IMS architecture and protocols (SIP, Diameter, HTTP, INAP, LDAP, DNS, DHCP, ISDN, etc);
* Understanding and experience in working with cloud technologies;
* Ability to drive innovation and continuous improvement in service assurance;
* Clear and effective communication with both technical and non-technical stakeholders;
* Experience in leading technical projects and ability to handle multiple works including network integration;
* Support and contribute to the implementation of AI/ML-powered tools for diagnostics and performance monitoring;
* Experience leading technical projects and teams in telecom or network operations;
* Ability to communicate technical concepts clearly to diverse stakeholders;
* Knowledge of RedHat/Linux environment and most common databases, particularly executing complex queries;
* Good knowledge of OneNet service will be valued;
* Fluency in English and Portuguese (written and spoken).
Benefits
* Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
* Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
* Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
* Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
* Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content;
* Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.
About Us
We are a leading international Telco, serving millions of customers. We believe that connectivity is a force for good. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at our company isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make our company a place everyone feels safe, valued and included.
],