Consumer Credit Platform Specialist (remote, north Portugal)Join us as a Consumer Credit Platform Specialist (French language) and play a vital role in our Relational Excellence Challenge.
You'll be responsible for developing long-lasting, high-quality relationships with our customers, enriching our portfolio and driving growth.Responsibilities:- Develop strong, long-term relationships with customers through effective communication techniques.
- Manage your assigned portfolio with the utmost rigor and integrity, ensuring compliance with all procedures and safety rules.
- Be a role model for exemplary customer service, consistently exceeding expectations.Qualifications:- Speak French at a native level.
- Previous experience in a Contact Centre or Customer Service environment.
- Prior experience in collections, banking, or insurance (a plus).
- Excellent communication and interpersonal skills.
- A passion for building relationships and exceeding customer expectations.
- Strong organizational skills and the ability to manage time effectively.
- A commitment to data security and compliance with procedures.Additional Information:Joining Date: June 5th, ****Working Schedule: Monday-Friday (7:00 AM - 7:00 PM), Saturday (8:00 AM - 3:00 PM) - RotationalLocation: Work From Home (Above Coimbra to North of Portugal)Compensation: The base salary is 11,620 EUR per year.
Additional benefits include meal allowance (1,****** EUR), role complement (550 EUR), and transport allowance (240 EUR) per year.
A performance bonus of 2,040 EUR per year is possible.
The potential gross annual income, including the bonus, is 14,****** EUR.
Health insurance is provided from day 1 and becomes free after 6 months.
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