* Location: Remote in Portugal
We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Italian and English, this role could be your next big move.
Main Responsibilities
* Provide remote technical support to users via chat, phone, and email.
* Guide customers through technical troubleshooting, setup, and feature navigation.
* Offer pre- and post-sales technical support to help users maximize platform benefits.
* Handle inquiries about software bugs, system performance, and functionality.
* Escalate unresolved issues to higher-tier support when necessary.
* Document all interactions and resolutions in the system.
* Ensure timely, clear, and customer-focused communication.
Candidate Profile
* Fluency in Italian and English (mandatory).
* Solid sales experience and strong communication skills.
* Tech-savvy with the ability to learn new systems and tools quickly.
* Customer-oriented mindset with strong problem-solving abilities.
* Prior experience in technical support is highly valued but not required.
Work Schedule:
* Rotating shifts (07h to 21h, including weekends).
Compensation & Benefits Package
* Basic Salary: EUR 920.00 gross/month
* Performance Bonus (up to): EUR 360.00/month
* Language Allowance (Italian+ English): EUR 250.00/month
* Meal Allowance of EUR 10.20 per day worked
* Assiduity Allowance: EUR 110.00/month
* Flex Work Allowance: EUR 60.00/month
* Full training provided and paid. Bonus and allowances vary depending on attendance and performance.
Why Apply?
* Join a fast-growing and reputable company in the customer experience space.
* Work fully remotely from anywhere in Portugal.
* Support a global tech brand with a dynamic and collaborative team.
* Receive extensive training and real opportunities for career growth.
* Enjoy a competitive salary and attractive benefits package.
If you're fluent in Italian tech-savvy, and eager to help customers solve problems while working from home, we'd love to hear from you!
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