The Operations Business Unit Manager's primary responsibility is to support team leaders in achieving their objectives, focusing on operational efficiency and client satisfaction. * Contribute to the successful implementation of clients' and stakeholders' roadmaps by supporting managers in deployment. * Support team leaders responsible for service delivery of assigned operational activities, aligned with key performance indicators (KPIs) and service level agreements. * Foster a culture of monitoring and evaluation, resource allocation, scheduling, and technical means assessment to meet demands and business goals. * Lead staff under your responsibility to ensure strong employee engagement towards set objectives. To excel as our Operations Business Unit Manager: * Possess an advanced degree or MBA with proven management experience in complex organizations; * Demonstrate knowledge/experience in service delivery, KPIs, and budget monitoring;