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It support specialist - platform & process integration

Lisboa
Itaú BBA in Europe
IT
Anunciada dia A 15 h atrás
Descrição

Are you interested in working in the Financial Markets?

We are looking for an IT Support Specialist - Platform & Process Integration


Who are we?

Itaú BBA Europe is a banking subsidiary of Itaú Group, the largest banking institution in Brazil and in Latin America. We believe that talent and innovation flourish in a diverse and inclusive environment, so we are a Bank driven by diverse people, committed to generating value for our customers and our society. We want our employees, the Itubers, to feel welcomed to bring as much of their true selves to work as they like.


Therefore, we encourage all candidates to apply regardless of gender, race, disability, sexual orientation, and any other characteristic that could be subject to discrimination.


Our core values are: We don't have all the answers • We have each other's back • We treasure diversity • We are driven by results • We put the client first • Ethics are non-negotiable


We are in constant transformation and looking for a self-motivated and proactive IT Support Specialist - Platform & Process Integration to join our IT team in Lisbon.


What is the role overview?

You will lead IT support initiatives for business and Temenos platform users, focusing on process integration, system optimization, and mentoring junior staff. You'll be a key contributor to strategic IT improvements.


What would be your key responsibilities?

* Incident Management.
* Problem management.
* Own complex support cases and drive resolution across systems and teams.
* Provide guidance and backup to junior IT support staff.
* Liaise between Itaú Business, Itaú IT (3rd Level Support in Zurich and Miami, Defect Management, Test Automation) and Temenos Support.
* Liaise with business stakeholders to align IT support with operational needs.


What are we looking for?

1) Experience

* Deep understanding of Corporate Actions, Securities Transactions, and Settlement.
* Experience with Core Banking systems (Temenos or others).
* Strong background in scripting, automation, and system integration.
* Experience with cloud platforms such as AWS or Azure.


2) Skills

* Strong communication skills in English (written and spoken).
* Team-oriented mindset and experience working in distributed teams.
* University degree or equivalent qualification.


What can you expect?

* Pemanent Contract;
* Competitive compensation with eligibility for discretionary variable remuneration
* Robust health insurance coverage
* Hybrid work;
* A dynamic, fast-paced, challenging and international working environment;
* Development and growth opportunities to support you in your career


If you believe you are the right fit for this position, please send us your application!


Please note:

Only applications through LinkedIn will be considered and due to the high volumes of applications that we receive, we will only contact those candidates that we would like to invite to an interview.

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