Senior Business Analyst Job Opportunity
We are seeking a seasoned Senior Business Analyst to join our global team. In this role, you will play a critical part in bridging the gap between business needs and technical solutions.
Job Description
The ideal candidate will possess a deep understanding of Salesforce Sales Cloud and Experience Cloud, as well as Partner Management processes and setup. You will lead business analysis activities for Salesforce PRM processes and systems, creating and documenting detailed business requirements and user stories.
Additionally, you will manage incident resolution, change requests, and projects according to SLAs, coordinate with global stakeholders to prioritize and implement business needs, and drive solution refinements for Partner Relationship Management processes.
Required Skills and Qualifications
* 7-10 years of experience in Salesforce business analysis, with focus on Partner Management
* Bachelor's degree in Information Technology, Computer Science, or related field (Advanced degree may substitute for some experience)
* Fluent English skills, both written and spoken, for effective global communication
Strong hands-on experience with Salesforce Sales Cloud and Experience Cloud, Partner Management processes and setup, CRM business process expertise, and Agile methodologies and tools is essential. Proven track record in stakeholder management and requirement gathering, experience in service support and ticket management, and strong analytical and problem-solving abilities are also required.
Benefits
We offer a hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do volunteer work. A health insurance, access to our on-site medical center, and the chance to join sports groups are also available.
What Makes Us Proud
As an employer, we pride ourselves on being recognized by leading organizations such as Merco, Forbes, LinkedIn, OnStrategy, Fortune, and Teamlyzer.