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If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.
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Inviting applications for the role of Content Reviewer – Process Associate – English – On Site Lisbon
In this job, you will be responsible for keeping the digital streets safe for our communities across the world
Responsibilities
Understand and remain up-to-date with content policies and guidelines shared by the customer
Analyze online videos, social media, web page and advertising content for compliance
Examine the content which could be in text, image, audio, video or other format daily
Identify content that is not in compliance with requirements and flag for action
Give feedback for policies/tools/processes improvements
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
Train other team members regarding the daily tasks whenever urgent and requested by the manager
Perform tasks requested by the manager to ensure KPI's and all performance metrics are met
Uphold positive working environment in all internal/external interactions
Willingness to learn and work on a dynamic project
Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self harm, child abuse, and hate speech.
Qualifications we seek in you
Minimum Qualifications / Skills
Proficient level of English min C1.
Previous experience in content moderation would be an asset
High School Degree
Understand and remain up-to-date with content policies and guidelines shared by the customer
Analyze online videos, social media, web page and advertising content for compliance
Preferred qualifications
Trust & Safety Experience – preferably content labelling and/or moderation
Neutral mind-set to digital content that needs classification & policy review
Strong emotional intelligence and resilience
Accurate and critical work attitude
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Free access to our award-winning learning platform
Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationPortugal-Lisbon
ScheduleFull-time
Education LevelHigh School Diploma/GED
Job PostingSep 16, ****, 4:14:19 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time