Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.
Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Sales Program Front Line Manager – Management Trainee - English - Hybrid Lisbon
In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude.
Responsibilities
- Manage the day-to-day operations in accordance with requirements and SLAs.
Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
- Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
- Analytical bent of mind with the ability to root cause basis data and drive decisions
- Drive Operations teams to deliver continuous improvement and productivity/quality gains
- Flag and escalate business risks timely to the client/supervisor
- Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
- Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
- Drive performance management process based on the framework.
- Ensure that our clients receive the highest level of sales and operational customer service
- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
- Develop and implement best practices for client interaction, sales, and services.
Qualifications we seek in you
Minimum Qualifications / Skills
- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience working in a sales or