At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Are you interested in joining Capgemini, a team of highly talented 3D software engineers which is focused on digital transformation of industries through the use of proprietary technologies?
We are looking for active, self-motivated employees willing to join a team working with our international customers.
Customer Manager is responsible for the inbound lead qualification process as well as for maintaining CRM system. Customer Manager works in online sales and closely with Marketing, Pre-sales, Sales, Development teams. This role will provide you with a unique opportunity to impact the success of the company and grow your career at a fast pace.
The position is full-time. Customer Manager will be part of Online Sales team and will report to Head of Online Sales.
YOUR ROLE
Lead management
* Initial qualification of leads inquiries coming through the website contact form
* Doing lead research and collecting additional information on prospects from publicly available sources such as social media, search engine, etc.
* Communication with leads (usually by email, sometimes by phone, etc.) in order to define their needs and give them more information about Open Cascade products and services
* Preparing contracts, coordinating invoicing process
Maintaining CRM system
* Adding all the information about leads to CRM
* Converting leads into accounts in CRM, adding deals connected with this account
* Making sure that all the information in CRM is actual
Account management
* Communication with acting customers in order to learn their current needs and offer a new deal
* Reminding to acting customers that it's time to update their contract
* Discussing new potential deals with the customers and preparing new contracts
YOUR PROFILE
* University degree in Marketing, IT or a related area
* Excellent spoken and written English (C1 or higher)
* Good communication and customer service skills and desire to communicate with people of all ages and backgrounds
* Attention to detail, accuracy, tact and confidentiality
* Flexibility and ability to work as part of a team in a fast-paced environment
WHAT YOU'LL LOVE ABOUT WORKING HERE
Join a multicultural and inclusive team environment.
Enjoy a supportive atmosphere promoting work-life balance.
Engage in exciting national and international projects.
Hybrid work.
Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
Training and certifications programs.
Health and life insurance.
Referral program with bonuses for talent recommendations.
Great office locations.
ABOUT CAPGEMINI
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Apply now!