Descrição da Função Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto, and is working on the development of innovative solutions and support for all operations related to the business. We are looking for aFunctional Support Analyst (L1/L2)to work in this project in Lisboa (Hybrid).RequirementsBetween 3 and 6 years of experience in a similar roleKnowledge of Processing: Expertise in payment processing, announcements, and collateral, essential for smooth operations in the post-swap contextFamiliarity with Calypso Software: Strong understanding of the Calypso system, given its central role in support operationsSQL Skills on Oracle: Proficient in SQL for manipulating and querying data as neededL1/L2 Support Experience: Ability to manage and monitor incidents, while collaborating with L3 teamsBacklog Management for Maintenance: Support in tracking the maintenance backlog, demonstrating organization and efficient task managementInvolvement in Testing and Validation: Active participation in testing and validating application enhancements, ensuring correct implementation of updatesContinuous Improvement (CI/CD) Implementation: A strong appetite for continuous improvements in development and delivery practicesQuick Adaptation Capabilities: Ability to swiftly integrate into a dynamic environment and work with multiple stakeholdersRigorous Project Management: Skill in managing multiple projects simultaneously, meeting deadlines, and maintaining qualityIndependent Work and Communication: Ability to work independently while maintaining regular communication; proficiency in written and oral communication in EnglishWhat can you expect from us?Health insuranceA personalized training plan, with a budget to spend on the training and technical books you find necessaryConstant feedback so you can grow professionallyRemote onboarding processTeam events every semester so you can live new adventuresCulture of proximity and transparencyYour ideas and needs are heard and valued by us!#J-18808-Ljbffr