Take Off Your Career in Airline Customer Support
Are you passionate about travel and dedicated to delivering exceptional service? Join our team as an Airline Support Specialist and help passengers from around the world while building valuable experience in the fast-paced aviation industry.
Role Overview
As an Airline Support, you'll be the first point of contact for travelers, handling inquiries related to bookings, flight changes, cancellations, and travel regulations across multiple channels — including phone, email, chat, and social media. You'll guide customers through travel options, explain fares and baggage policies, and ensure a smooth, stress-free journey. With comprehensive training and ongoing development, you'll thrive in a collaborative team committed to world-class service.
Key Responsibilities
* Customer Assistance: Provide prompt, professional support via phone, email, chat, and social platforms.
* Travel Management: Help passengers with bookings, modifications, and cancellations.
* Information Delivery: Clearly explain fares, baggage allowances, and special service options.
* Guidance & Support: Offer details on check-in, boarding, and travel requirements.
* Recommendations: Suggest flight routes, upgrades, and personalized travel solutions.
* Collaboration: Partner with internal teams to resolve complex or escalated cases efficiently.
* Documentation: Maintain accurate records of all interactions and case resolutions.
* Knowledge Development: Stay updated on airline policies, promotions, and industry regulations.
* Continuous Growth: Participate in ongoing training to enhance your expertise and career progression.
Requirements
* Language Skills: Fluent in German (C2) and English (B2).
* Eligibility: EU citizenship or valid Portuguese residency card.
* Experience: 0–1 year in customer support or related roles.
* Skills: Strong communication, problem-solving, and interpersonal abilities.
* Mindset: Curious, adaptable, and eager to grow within an international environment.
Why Join Us?
* Competitive Salary: Recognition for your skills and dedication.
* Language Bonus: Additional rewards for your Spanish proficiency.
* Performance Bonus: Incentives for meeting and exceeding targets.
* Health & Life Insurance: Comprehensive coverage for your well-being.
* Onsite Work Environment: A collaborative setting that encourages growth and teamwork.
Ready to embark on your next career journey?
Apply now and let your career soar with the International Airline Support Project