French Speaking Customer Advisor (Hybrid)
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Helping Companies to Recruit | Global Recruitment Manager @Cross Border Talents
Are you a highly empathetic and articulate individual with native-level French fluency and excellent communication skills? Do you thrive in a dynamic, hybrid work environment that blends on-site collaboration with flexible remote work? We're actively seeking an enthusiastic French-Speaking Customer Advisor to join our dedicated team in Braga, Portugal!
We are a leading international service provider in the employee benefits sector, renowned for our innovative meal card solutions that simplify daily life for countless individuals and businesses. Our Braga office is a thriving hub, committed to delivering exceptional support to our customers and partners across French-speaking markets. This is an outstanding opportunity to build or grow your career within a supportive and engaging atmosphere!
Your Mission as a Customer Advisor
As a French-Speaking Customer Advisor, you will be the primary point of contact for our French-speaking customers and partners. Your main goal will be to provide professional, friendly support for their inquiries related to our meal card products and services, ensuring every interaction leaves them feeling valued and satisfied.
Your key responsibilities will include:
* Front-Line Customer Support: Handle incoming customer inquiries via phone, email, and chat in fluent French, providing accurate information and effective solutions regarding meal card usage, account management, transactions, and general assistance.
* Query Resolution: Efficiently address and resolve customer issues and questions, ranging from basic product usage and service inquiries to general troubleshooting and problem-solving, always maintaining a helpful and patient demeanor.
* Customer Engagement: Build rapport and ensure a positive customer experience by actively listening to their needs, demonstrating empathy, and guiding them through solutions in a clear and concise manner.
* Information Management: Accurately document all customer interactions, issues, and resolutions in our CRM system, maintaining detailed and organized records.
* Process Adherence: Follow established procedures, guidelines, and quality standards to ensure consistent service delivery and efficiency.
* Product & Service Knowledge: Continuously learn and stay updated on meal card features, service offerings, and company policies to provide comprehensive and reliable information to customers.
* Feedback & Improvement: Proactively identify trends in customer inquiries or recurring issues and provide valuable feedback to improve processes and customer satisfaction.
What We're Looking For
We value enthusiasm, a strong customer-first attitude, and a desire to learn, making this an ideal role for individuals from various backgrounds:
* Language Fluency: Native or near-native (C2) fluency in French (both verbal and written) is essential.
* English Proficiency: Excellent (B2-C1) English communication skills are required for internal communication, training, and documentation.
* Customer Service Mindset: A genuine passion for helping people, a patient approach, and a strong commitment to delivering exceptional customer experiences.
* Communication Skills: Strong interpersonal skills with the ability to build rapport quickly, listen actively, and explain information clearly and concisely.
* Problem-Solving: The ability to understand customer issues, think critically, and guide them towards effective solutions.
* Technical Aptitude: Comfortable navigating various computer systems and learning new software applications.
* Adaptability: Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, fast-paced environment.
* Prior Experience (Preferred but Not Essential): Previous experience in a customer service, call center, or administrative role is beneficial. We are eager to train motivated individuals who demonstrate strong potential!
* Local Candidate: This role requires you to be currently residing in or able to commute daily to Braga, Portugal. We are looking for local candidates only, and no relocation package is offered for this position.
What We Offer
Joining our team means becoming part of a forward-thinking company that values its people and invests in their success. We're proud to offer:
* Competitive Salary: A rewarding compensation package that recognizes your skills and contributions.
* Company-Provided Equipment: All necessary work equipment (laptop, headset, etc.) will be provided by the company, ensuring you have everything you need for a comfortable and productive hybrid setup.
* Hybrid Work Model: Enjoy a flexible balance with 2 days on-site at our modern Braga office for collaborative team activities and direct interaction, and 3 days remotely from the comfort of your home.
* Comprehensive Benefits: Including health insurance, life insurance, and many more perks designed to support your well-being.
* Career Growth: Significant opportunities for continuous professional development, comprehensive training, and long-term career progression within our expansive network. We are deeply committed to fostering our employees' growth into future roles.
* Dynamic Culture: Be part of a vibrant, multicultural team that values teamwork, innovation, and a positive, encouraging work atmosphere.
This role is based in Braga, Portugal, a vibrant and historic city known for its quality of life and dynamic atmosphere. You'll enjoy working in our comfortable, well-equipped office facilities for your on-site days, and the flexibility of remote work for the rest of the week.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services
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