We're looking for a talented and multilingual Quality Evaluator to work for a major multinational in the Call-Center industry.
If you're living in Portugal and speak at least two or more of the required languages, this can be a great opportunity for your career - and to work from home!
Is this the challenge for you?
Responsibilities
* Evaluate the quality of a multilingual call-center operation (calls, time to solve, client satisfaction)
* Create reports and perform calibration sessions with the team
* Report when needed to other managers and brainstorm with other evaluators
* Keep up to date with dynamic guidelines and procedures
Skills
* Fluency in at least TWO of the following languages:
* Danish
* Finnish
* Norwegian
* Dutch
* German
* French
* Italian
* Passion for the quality evaluation field
* Demonstrate a passion for customer service, experience, and determination to provide comprehensive reports
* Responsibility, adaptability, resourcefulness, and strong motivation to work from home
* Commitment to high accuracy and excellent attention to detail
Benefits
* Attractive base salary + language bonus
* Meal allowance
* Health insurance
* Full-time, from Monday to Friday
* Work-from-home
Apply now!
Randstad's mission is to become the most equitable and specialized talent company in the world. We welcome people with a wide range of skills and experience. We are committed to ensuring our recruitment process meets everyone's needs.
If you need any adjustments to make your application or interview more comfortable, please let our recruitment team know.
#J-18808-Ljbffr