Job Description
Reporting to the Therapy Team Leader, key responsibilities and essential functions include, but are not limited to:
* Consistently offer professional, welcoming, and engaging service
* Perform spa treatments according to established standards, with special attention to technical precision and guest communication for specific physical or cosmetic concerns
* Adapt music, voice tone, lighting, privacy, and safety to each guest's needs
* Advise clients on the spa's treatment programs
* Prepare treatment rooms according to standards and ensure necessary stock is in place
* Recommend follow-up treatments and products after each appointment and guide guests in their choices
* Promote and sell spa products
* Maintain impeccable hygiene and cleanliness in all treatment areas
* Participate in daily briefings and follow up on guest requests
* Complete daily treatment reports and log special guest requests in the communication book
* Be fully knowledgeable about all treatments and products offered at the spa
* Complete daily checklists for treatment zones
* Attend departmental meetings and actively contribute
* Promote the spa's services and image
* Assist other spa departments when therapy activity is low
* Apply and uphold both technical and emotional LQA standards
* Commit to service quality, discretion, and complete honesty
* Maintain a professional attitude, smile, and remain calm at all times
* Comply with ergonomic, health & safety, hygiene, and sanitation regulations
* Respect departmental and company policies, procedures, and service standards
* Perform any other duties as assigned
Qualifications
* Minimum 1 year of experience in a similar role
* Fluent in Portuguese and English
* Knowledge of a third language is an asset
* Certified diploma in massage therapy and aesthetics
* Excellent personal presentation
* Strong sense of hospitality and sales ability
* Composed under pressure (handles guest complaints and emergencies)
* Organized and detail-oriented
* Skilled in various massage and beauty treatment techniques
* Computer literacy is a plus (booking systems, payment processes, etc.)
* Knowledge of safety procedures
* Able to take initiative and show flexibility
* Adaptable and responsive to guest needs
* Good physical condition
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.