Job Details
Deskside Technician I Job Description
We are seeking an experienced technician with strong networking and infrastructure support skills to resolve customer tickets and provide smart hands support for client issues and projects.
Overall Responsibility
This is a 2nd line desk side technical support position that requires solving customer support issues. Support will be provided at Tech Hub walk-in clinics or by visiting the customer's location or using remote access tools.
The scope of support will be mostly based at the customer location but may require travel to nearby satellite locations. This role interfaces with the support center and the wider desk side support team to achieve deliverables supporting the SPOC model.
Candidates will be required to know the desk side environment and tools.
Key Areas of Responsibility
* Respond to IT related Requests and Incident calls in Service Now
* Create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurate manner in Service Now
* PC (Desktops/Laptops) - Hardware and Software Troubleshooting
* Diagnose printer hardware and software failures and implement solutions
* Provide installation and upgrade services of supported hardware and software
* Supporting the call center with on the fly information relating to open cases
Person Specification
We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.
We have a direct presence in 41 countries, through our 70 offices located throughout the world.
We have career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
If you are a customer-centric person with a get it done attitude, we would like to hear from you.