Job Description
The IT Provider and Performance Manager plays a pivotal role in overseeing external IT service providers from a commercial, performance, and contractual perspective.
This individual will be responsible for managing provider performance on contractually agreed deliverables to ensure adequate provision of IT services.
Key responsibilities include:
* Ensuring the effective delivery of IT services by managing provider performance against contractually agreed deliverables.
* Taking ownership of Integrated Performance Analysis of a specific IT provider, providing a holistic view of their performance.
* Contributing to the assessment of IT providers for specific services, ensuring alignment with business objectives.
* Driving monitoring of SLA adherence and provider obligations, fostering strong relationships with external partners.
* Managing escalation processes towards providers, resolving issues promptly and effectively.